Refund policy

At Nasmat Etiir we want you to be happy with every bottle you buy from us. Please read the terms below before requesting a return.

RETURN WINDOW

You may request a return within 7 days of receiving your order, provided the item is unused, unopened, and still sealed in its original packaging.

HYGIENE EXCEPTION

For health and hygiene reasons we cannot accept the return of any perfume that has been opened, sprayed, or used. This does not apply if the item arrived damaged or if we sent you the wrong product.

DAMAGED OR INCORRECT ITEMS

If your order arrives damaged or leaking, or is not what you ordered, contact us within 48 hours of delivery and include a photo. We will replace the item or refund you in full, including the delivery charge.

HOW TO REQUEST A RETURN

Message us on WhatsApp at +973 3616 1319 with your order number and the reason for the return. We will confirm your request and arrange collection.

REFUNDS

Once we receive and inspect your return we will let you know the outcome. Approved refunds are issued to your original payment method. Cash on delivery orders are refunded in cash or by bank transfer, whichever you prefer. Please allow up to 7 business days for the refund to be completed.

DELIVERY CHARGES

Delivery charges are not refundable unless the return is the result of our mistake.

CANCELLATIONS

You may cancel your order free of charge at any time before it has been dispatched. Please message us on WhatsApp as soon as possible.

QUESTIONS

Contact us on WhatsApp or by phone at +973 3616 1319.